About the team
Our mission at Aarke is to refine the everyday by designing and delivering iconic products for customers around the world to use and love for a lifetime. With our obsession for design, experience in engineering and attention to detail, we aim to continuously surprise our community and avoid the obvious way.
With that in mind, our customers and their experience are everything to us. Our team is called Customer Relations because we go the extra mile to build sustainable, personal, long lasting relationships with our customers. We are growing fast, but are making sure that our customers around the world are receiving the support they deserve.
About the role
If you love service and are looking to join one of Stockholm’s fastest growing startups, this is your opportunity. Our brilliant team of Customer Relations Specialists works with inquires from around the world on a daily basis. We are searching for a part-time employee to support the team for 10-15 hours a week, on both weekdays and weekends.
At Aarke we provide excellent high-level support through digital channels and email. We assist our customers from their initial question through to the issue’s solution, meaning you will communicate along the way with partners such as distributors, warehouses and freight carriers.
Responsibilities
- Customer support: Answer inquiries from Zendesk and Amazon
- Community management: Assist with follow up on posts and questions on social media channels
- Shipping: Coordinate deliveries to customers all around the world
- Business development: Develop the customer relations processes in the best way
Who are you?
We believe that you are a true service expert, meaning that you gain energy and motivation from interacting with our customers. The perfect fit for this role is a problem solver, efficient, and has a technical interest. Since we support our customers via text you have strong written communication skills.
This position requires approximately 10 hours per week split up on weekends and during the week. Our requirements are that you love service and are a fantastic communicator in both German and English.
More
The work environment at Aarke is highly creative and full of passionate team-players, a global network and excellent opportunities to grow as an individual. We push and motivate each other and aim to use our skills to actively challenge the home appliances industry. As a member of this team, you will be part of a great international collective and shape the Aarke brand with new ideas and processes as we grow the business.
This position will ideally be based at our office in Stockholm, Skanstull, but remote work can be discussed. This is a part-time position with a fixed 6-month contract with an opportunity for extension. Start date is as soon as possible.
Note that we will go through the applications in January after the Christmas holidays.
Diversity
At Aarke, we do not discriminate based on gender, race, sexual orientation, creed, or background. Constant change, learning, and evolution are core tenets of our brand mission, and are equally as relevant when it comes to diversity and social awareness.
About Aarke
Aarke is a Swedish design company with a range of premium home essentials engineered to elevate everyday routines. Founded in 2013, we are on a mission to re(de)fine the home appliances industry. Our first product, the Aarke Carbonator, has gained a cult following around the world with customers from more than 30 countries. In a category of products that has been forgotten by the design community, Aarke aims to merge made-to-last quality, premium materials and a unique design approach.
